Ably Help Center

Back to home

Ably Help Center

General

General

Details on getting started and common questions

FAQ

Are the Message and Data Transfer Limits Enforced Separately?

Do you have a Disaster Recovery plan?

Should I use the REST or Realtime library?

Should I reduce the REST publish timeout?

How can I subscribe to messages using Python/PHP/other REST-only SDKs?

How can I delete my account/user or have all my details deleted?

Do you have a terms of service?

Do you have a GDPR DPA (Data Processing Agreement) to sign?

Can I use Ably for audio and video streaming?

Can I see the status of the Ably service globally?

Are you HIPAA compliant?

CSP Rejection of accesses to internet-up.ably-realtime.com/is-the-internet-up.txt

How do I change my username or email?

Is there any guarantee that messages received from the history API will be in order?

I've seen a spike in my channel or connection usage that I wasn't expecting

My React app is opening multiple connections

Can I use Ably with a state manager (eg Redux)?

Can I use Ably in a functional React component?

I want to add Ably to my react app, where do I put the channel subscriptions?

Is Ably part of the EU-U.S. Privacy Shield Framework?

Is there a limit to the length of the ClientId or Channel name?

How can I set up different environments in Ably?

What is your data protection policy?

How do I delete an app?

See more

Getting Started

What's the best way to get started with Ably?

Hitting connection limits while in development or testing

Contacting us

Our contact details

Guide: Information we need to help you diagnose problems

Architectural Advice

How can I alert a user to subscribe to a channel?