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General

General

Details on getting started and common questions

FAQ

Do you have a Disaster Recovery plan?

How do I change my username or email?

Is there any guarantee that messages received from the history API will be in order?

I've seen a spike in my channel or connection usage that I wasn't expecting

My React app is opening multiple connections

Can I use Ably with a state manager (eg Redux)?

Can I use Ably in a functional React component?

I want to add Ably to my react app, where do I put the channel subscriptions?

Is Ably part of the EU-U.S. Privacy Shield Framework?

Is there a limit to the length of the ClientId or Channel name?

How can I set up different environments in Ably?

Should I reduce the REST publish timeout?

How can I delete my account/user or have all my details deleted?

Can I use Ably for audio and video streaming?

How can I subscribe to messages using Python/PHP/other REST-only SDKs?

Do you have a GDPR DPA (Data Processing Agreement) to sign?

Are you HIPAA compliant?

Do you have a terms of service?

What is your data protection policy?

Should I use the REST or Realtime library?

Can I see the status of the Ably service globally?

How do I delete an app?

See more

Getting Started

Hitting connection limits while in development or testing

What's the best way to get started with Ably?

Contacting us

Guide: Information we need to help you diagnose problems

Our contact details