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Performance
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Reactor Queues, Events and Firehose
Reactor Events, Webhooks and Functions
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Migrating from Realtime.co
Migrating from Pusher
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Ably Help Center
Account billing and packages
Account billing and packages
Packages & Pricing
Enterprise packages
Charges
Business packages
SLA & Uptime Guarantees
General
FAQ
Getting Started
Contacting us
Realtime API and client libraries
Platform support
Connections
Common issues
Authentication
Troubleshooting
Device support
Development tools
Channels
Messages
Subscribing and publishing
Presence
Namespaces and naming
General
REST API and client libraries
Usage
Common issues
Ably error codes
Client errors
Server errors
General
Channel Errors
Connection Errors
Account and app setup and configuration
Accounts and apps
Keys and tokens
User management
Ably architecture, transports, and security
Transports and connections
Security
Protocol support and protocol adapters
Data centres
Ably architecture design
Performance and Redundancy
Redundancy & reliability
Performance
Push and Smart Notification
Setup
Common questions
Troubleshooting
Reactor Queues, Events and Firehose
Reactor Events, Webhooks and Functions
Reactor Message Queues
Reactor Firehose
Migrating to Ably from an existing service
Migrating from PubNub
Migrating from Realtime.co
Migrating from Pusher
Migrating from Socket.io
API Streamer
General
Account billing and packages
Information on billing and the packages we offer
Packages & Pricing
Which limits send notification emails?
What happens if I exceed my package connection, channel or message limits?
Understanding account limit notifications within email alerts or in your dashboard
I've received an email or seen an error that I'm hitting an account limit. What can I do?
How will the transaction appear in my credit card statement each month?
How much does it cost for message storage / to store messages?
How does Ably count peak connections?
How does Ably count peak channels?
How does Ably count messages?
How do I upgrade or downgrade my package?
How can I reduce my message count?
Why is there an hourly or per second limit on messages and data transfer?
How can I change my credit card billing details?
How can I calculate what package I need to not hit a specific limit?
Do you have any connection, message, rate or other limits on accounts?
Do you charge for push notifications?
Do you charge for encrypted TLS connections?
Can I see a list of all my account limits in one place?
Can I see a list of all limits I have previously neared or hit in my account?
Are you able to provide a quotation or estimate?
I signed up mid-month. Why is my quota lower than I was expecting?
How does Ably measure message size?
How frequently do you send email notifications about reaching, approaching or exceeding my account limits?
I've hit a max rate limit for reactor, what does this mean?
I've hit an hourly/monthly token request limit, what does this mean?
I've hit a max rate Token requests limit, what does this mean?
I've hit a max rate messages limit, what does this mean?
I've hit a channels limit, what does this mean?
I've hit a connection limit, what does this mean?
I've hit an hourly/monthly messages limit, what does this mean?
I've hit a max rate apiRequests limit, what does this mean?
I've hit an hourly apiRequests limit, what does this mean?
How do I downgrade back to a free package?
How are instantaneous max rate limits calculated and enforced?
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Enterprise packages
What is Active Traffic Management?
Steps to set up custom environments, dedicated clusters and regional restrictions for your account
Do you support white-label browser libraries?
Do you support custom CNAME endpoints?
Do you have an option to keep my data in the US only?
Do you have an option to keep my data in America?
Do you have an option to keep my data in Europe?
Do you support dedicated or isolated clusters?
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Charges
Where can I find a copy of my invoices?
How will charges from Ably appear on my credit card statement?
When will my account be charged?
Can I have monthly invoices and receipts sent to my accounts department?
Business packages
Do you have an option to keep my data in Europe or the United States?
I'm on a Business package, what happens if I exceed my connection, channel or message limits?
SLA & Uptime Guarantees
Refunds if service uptime not achieved
I'm experiencing service disruption but the status site says that there isn't any downtime - why?
Ably's uptime guarantee